What It Takes To Provide Excellence In Physiotherapy May Surprise You...

Many people don’t realize they can choose where to get their physiotherapy. Choosing a physiotherapy provider that works as part of a multidisciplinary team and sets high standards of performance can make the difference between the fastest possible recovery and a disappointing or frustrating experience. Industry standards of care for physiotherapy simply meet the minimum acceptable criteria for quality of treatment and conduct, but AMS Clinic is about more than maintaining minimum standards, and that’s why we have developed our own Standards Of Care & Performance. We hope our Standards of Care & Performance help you understand important considerations when choosing your care.

Advanced Training, And Select Certifications
All licensed physiotherapists meet the requirements of the Order professionel de la physiotherapy du Quebec. Some physiotherapists get additional training and certifications for techniques proven to be uniquely effective for treating certain conditions. These advanced skills offer patients a variety of treatment options for their condition. AMS Clinic therapists are required to have advanced training in select specialties chosen by our clinical director for their effectiveness when treating certain conditions.

• Multidisciplinary Approach - Physicians and therapists collaborate to provide all professional perspectives.
• The Mckenzie Method – A proven non-surgical assessment and treatment program for back,
  

  neck, and extremity pain.

• Rehab Pilates - Enhances basic therapy by restoring postural and spinal alignment.

• Orthopedic Manual Therapy - Hands on techniques known to stimulate quicker soft tissue response,
  reduce pain, and speed recovery.

• Active Isolated Stretching - Advanced technique proven to help increase muscle and joint flexibility,
  and restore pain-free motion.

• Vestibular Rehabilitation - The treatment of balance and dizziness disorders with specialized exercise techniques.

Results Driven, Not Cost Driven
AMS Clinic provides care best suited to patients. In response to lower insurance reimbursements, many physiotherapy providers set up their practice to minimize costs. One of the most common industry-wide practices is to reduce the time with the physiotherapist and increase the number of patients per hour. This can greatly impact the quality of care and the patient experience.

• At AMS Clinic Patients don’t need to worry about being passed of to an unlicensed aide. Patients will work one on one with our skilled, licensed practitioners on EVERY visit.
• AMS Clinic provides your plan of care based on our professional judgment and best-practices, not institutional “cookie-cutter” protocols. We know everyone doesn’t fit into a “size 4 shoe,” and shouldn’t be forced to do that with their physiotherapy.

Evidence Based Treatment And Minimum Treatment Variability
The most advanced treatment protocols are based on the latest evidence based research. Unfortunately, it’s not a simple matter to take the latest research and make sure that each therapist is trained and ready to apply the most advanced treatment protocols. Without strong clinical leadership, you can expect a wide variety of treatment approaches between therapists with a variety of different outcomes. At AMS Clinic, we work to provide minimum treatment variability. Here’s how: AMS Clinic provides continuing education to all physiotherapists and rehabilitation therapists who bring the latest clinical techniques to the team, helping to improve outcomes and minimize treatment variability.

• All AMS Clinic physiotherapists and rehabilitation therapists receive monthly literature and research updates and are trained on a monthly basis in the latest research.
• AMS Clinic physiotherapists are required to take at least 2 continuing education courses yearly.

Best Results—(Saying This Isn’t Enough. Is It Actually Documented?)
By applying the best quality research, the best outcomes follow. At AMS Clinic:

Multidisciplinary Approach - Physicians and therapists collaborate to provide all professional perspectives.

• Patient outcomes are tracked from first visit to discharge, and report those outcomes to the MDs.
• We spend time 1 on 1 with each patient to ensure the best results
• We treat the cause of their symptoms not just the symptoms.

Fewest Visits
Research shows that when the latest evidence is applied to treatment, it is more cost effective and efficient. Fewer visits means faster recovery and a reduced burden on patient's insurance companies, and taxpayers as well. Since implementing Evidence Based Practice at AMS Clinic, average patient visits have
declined by 35%, while outcomes and patient satisfaction have increased.

Patient And Physician Satisfaction With The Experience As Well As The Outcome
Many institutions face challenges that impact the patient experience and create that “ Why can’t they treat me more like a person than a number and I can’t wait to get out of here” feeling. That is a reflection of a low standard for “customer service.” Our standard is to provide an experience that is as satisfying and enjoyable as possible. To do that we’ve addressed some of the most common service complaints and frustrations reported at many facilities including long wait times, confusion with insurance and paper work, reporting, and poor customer service.

• The AMS Clinic provides participating physicians with a “hot line” service to get patients in for treatment the same day or within 24 hours when indicated for pain management. Most institutions may have 1-2 week waiting periods.
• AMS Clinic provides each patient with access to our online individualized treatment programs which provide home exercise support and progress tracking they can use while home or away.
• Computerized satisfaction surveys track and document how we stack up .
  - 96% of respondents recently surveyed rated their experience at AMS Clinic “very satisfied.”
  - 88% of respondents who had previous experience with other physiotherapy providers rated AMS
  Clinic “much better.”
• Free screenings—AMS Clinic offers all prospective patients the opportunity to have a free screening to help them learn about our approach to their treatment before starting care.

Critical Questions To Ask Before Choosing Your Therapists